Elinext Rolls Out New Streamlined Help Desk System

High flexibility

Easy navigation

Intuitive User Interface (UI)

Request categorization based on the nature of requests

Integration with external applications through web services

Customer satisfaction rating for providing feedback about the answers received

Multilingual support

Detailed reporting and analytics

Live chat with chat-session recording and tracking

Central repository for tools such as troubleshooting guides, problem-solving scripts, and recommended solutions

The cloud-based version that enables Help Desk executives to manage incidents from any connected machine using a web browser

Help Desk mobile applications for smartphones and tablets ( iOS and Android ), integrate with in-house and cloud versions, to provide customer support on the go